5 Secrets of Effective Communication
Hello there!
Welcome back. It’s time for another post. This week will be talking about communication, and how it affects family relationships.
During class, my teacher shared a powerful strategy to ensure healthy communication within the family system, but I believe it could be applied to all forms of communication. The author stated that there are five secrets to effective communication. He proposed the word EAR, where E stands for empathy. Three different ways to show empathy are 1. The disarming technique (DT). We should focus on finding some truth in what the other person is saying, even if it seems unreasonable or unfair. 2. Empathy. We should learn to put ourselves in the other person’s shoes and try to see the world through his or her eyes. However, there are two different types of empathy. Thought Empathy (TE), meaning that we will share empathy by paraphrasing the other person’s words. Feeling Empathy (FE). It takes into account how the other person is probably feeling, based on what she or he said. 3. Inquiry (IN). We should learn and practice asking gentle, probing questions to learn more about what the other person is thinking and feeling.
The A in the word EAR stands for assertiveness. The author pointed out we should use “I feel” Statements (IF). How can we do that? By expressing our ideas and feelings in a direct, tactful manner. We can use statements, such as “I feel upset,” rather than “you” statements, such as “You’re wrong!” or “You’re making me furious!”
Finally, the R stands for respect. He proposed the stroking (ST) strategy. He explained it as a way to convey an attitude of respect, even if you feel frustrated or angry with the other person. We should strive to find something genuinely positive to say to the other person, even in the heat of a battle.
I had pondered about these strategies, and while I was attending my class, I remembered an experience I had that maybe will help you see how these five secrets change the tone of a conversation. I was about 14, and I got into a heavy argument with my mom. I was yelling at her pretty harsh things and unkind words. I tried to prove to her I was right, and I started to explain the many reasons why I should be feeling the way I was feeling. I did not hear a word from my mom. She sweetly grabbed my face, looked in the eyes, and gently said, “I love you.”
While I was listening in class to what my teacher was saying, the word tone came up. Many times, the way we say words change even the meaning of the word itself. I was talking with one of my coworkers about it. She’s from Costa Rica, and I asked her to teach me how to say “What’s up?” in Spanish. The word they use is “Que Pasa,” but depending on the tone you use, it can assume a different meaning. For example, if you say it with a low and sad voice, it means “What’s wrong!,” but if you say it with a positive attitude, it means “What’s up!”
This new way of looking at our tone made me realize how our words can change relationships and even families’ dynamics. When my mom gently said “I love you” during my outburst, her tone of voice and her pure intentions calmed my anger and softened my heart. I believe that if we can learn how to apply the five secrets proposed previously, we can build families that “raise words and not voice."
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